Shell GO+ App
Account
- How do I edit/update my Shell Go+ profile?
- Where can I access my Shell Go+ points balance?
- How can I create a Shell Go+ online account?
Membership
- How to avail free roadside assistance?
- Does the Shell Go+ membership expire?
- How can I claim my Shell Go+ Member Benefits?
- Will my Shell Go+ points expire?
- I forgot to bring my phone and Shell Go+ card can my transaction still earn points?
- Can I earn Shell Go+ points without a card?
Card
- If I lose the Shell Go+ physical card, will the site still accommodate me by means of showing the mobile app?
- If I have the Shell Go+ mobile app do I still have to bring my physical card?
- What do I do if my Shell Go+ card gets lost or stolen?
- If I prefer to have a Shell Go+ card, where can I get one?
- Do I need a card to be a Shell Go+ member?
Earning
- Are there products that will not earn Shell Go+ points?
- Can I earn Shell Go+ points when I purchase products at a discount?
- Can I use/present somebody else’s Shell Go+ card/account to earn points?
- How soon will the Shell Go+ points reflect to my account?
Redemption
- Can I still use Shell Go+ rewards that have already expired?
- Can I convert Shell Go+ rewards to other products of the same value?
- Can I convert my Shell Go+ points to cash?
- Can I use Shell Go+ points to redeem multiple items?
- Is there a limit to the number of Shell Go+ points I can use to pay for Shell products?
- If I use Shell Go+ points to redeem items from the rewards catalogue in a Shell station, do I have the option to select the station where the item can be picked up?
Existing Member
- What do I do if I want to exit or discontinue with the program?
- If I am a Shell Go+ Pro member, can I also register for Shell Go+ account for private vehicle?
- Do I get the same benefits with this new program?
- Will my points be transferred to Shell Go+?
- Do I need to apply for a new card to create an online account?