Before redeeming items, make sure you qualify by fueling at least 60L of Shell V-Power fuels in one calendar month.
(The 60‑liter fueling requirement within a calendar month applies only to Elite Redemptions and is not required for non‑elite redemptions)
Redeemed items will be delivered within 45 days. Our logistics partner will contact you to confirm delivery. If you don’t receive your item within 45 days, please reach out to us by submitting a request through our webform using this link: https://oneshell.formstack.com/forms/en_ph_contact_us_about_shell_service_stations
Select "Shell Go+ Rewards Program"
Click on "I want to check the delivery status of my redeemed reward/s"
Follow the instructions to complete the ticket.
If you redeemed without meeting the requirements, your points will be returned within 7 working days. You can check this under Account and Other Activities in the Shell Asia app.