If your points disappeared after updating the Shell Asia app, please make sure you are logged in using the same account (mobile number) previously used. Sometimes, points may not display if a different account is accessed.
If you are logged in correctly and your points are still missing, please submit a support ticket using our contact form so we can assist you further.
Contact Form link: https://oneshell.formstack.com/forms/en_ph_contact_us_about_shell_service_stations
Choose the following options in submitting a support ticket:
- Feedback and Issues
- Missing Points / Points not Awarded