Account
- Do I need a password to login to my Shell Go+ account in my Shell Asia app?
- OTP Issue
- I changed my mobile number / lost my phone. How can I access my Shell Go+ account?
- How soon will the Shell Go+ points reflect to my account?
- Why is my recent transaction not showing up in the app and points were not earned?
- What should I do if my OTP is not delivered?
- I think I accidentally made two accounts. Can you merge the accounts?
- Some of my transactions aren’t showing in the app. Where did they go?
- Where will I see my expiring points?
- Does the Shell Go+ membership expire?
- I would like to report an incorrect/unauthorized rewards redemption on my account.
- I'm having issues logging in to the Shell Asia App - my account is blocked.
- How to enroll / register in Shell Asia app?
- How do I download the new app?
- How do I edit/update my vehicle type in my Shell Asia app profile?
- Why can't I link my Apple wallet to the new Shell Asia app?
- I'm having issues logging in to the Shell Asia App (whoops error), what should I do?
- How do I check my phone's software version?
- Will Apple wallet be supported again in the future?
- Can I use any handheld device for the Shell Asia app?
- What happens if my phone is using an older version?
- What is the minimum software version required to download the Shell Asia app?
- Where can I access my Shell Go+ points balance?
- How do I edit/update my Shell Asia app profile?
- What do I do if I want to exit or discontinue with the program?
- What do I do if my Shell Go+ card gets lost or stolen?
- If I am a commercial driver, how do I register in the new Shell Go+ app? You are commercial driver if you drive any of the following vehicles: jeepneys, taxis, tricycle, ride-hailing vehicle car or motorcycle, delivery vans, bus or truck.