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Some of my transactions aren’t showing in the app. Where did they go?

  • Updated
1. Was your QR code scanned? If yes.
2. Check receipt if you can see your customer ID. If not, please contact us via chat.
3. If the customer ID is visible on the receipt, wait for 48 hours for the transaction to reflect on your app transaction page.
 
If your transaction does not appear within 48 hours, please submit a support ticket using our contact form so we can assist you further.

Contact Form link:  https://oneshell.formstack.com/forms/en_ph_contact_us_about_shell_service_stations

Choose the following options in submitting a support ticket

  1. Feedback & Issue
  2. Missing points 
 
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