Follow these steps in order:
1. Update your phone software - Ensure the latest updates are installed.
2. Check your apps – Make sure no apps are blocking or filtering SMS.
3. Check your signal – Verify that you have network coverage.
4. Restart your phone – This will reconnect it to the local base station.
5. Try again – Request the OTP once more.
6. Test with another device – Insert you SIM card into a different phone to check if the issue is with your handset or use a different SIM in your phone.
If you still have not received your OTP even after performing the troubleshooting steps, please submit a support ticket using our contact form so we can assist you further.
Contact Form link: https://oneshell.formstack.com/forms/en_ph_contact_us_about_shell_service_stations
Choose the following options in submitting a support ticket:
- Shell Go+ Rewards Program
- I'm having issues logging in to the Shell Asia App
- OTP not received