Articles in this section

See more

Why is my recent transaction not showing up in the app and points were not earned?

  • Updated

1. Was your QR code scanned? If yes.
2. Check receipt if you can see your customer ID.
3. If the customer ID is visible on the receipt, wait for 48 hours for the transaction to reflect on your app transaction page.

If your customer ID is not visible on the receipt, or your points are still not reflecting after 48 hours, please submit a support ticket using our contact form so we can assist you further.

Contact Form link: https://oneshell.formstack.com/forms/en_ph_contact_us_about_shell_service_stations

Choose the following options in submitting a support ticket:  

  1. Feedback and Issues
  2. Missing Points / Points not Awarded
Was this article helpful?
21 out of 38 found this helpful

Contact us

No matter what your question is, you can be assured that we’ll do our best to help you find the answer you’re looking for. Get in touch with a member of our team today.

Chat

Get instant answers from our Support Team! Click on the red "Help" button at the bottom right corner of the screen to launch Live Chat.

Our Customer Success Specialists are available Monday to Friday, 8:00 AM to 5:00 PM PHT excluding public holidays.

Email us

Prefer email? Fill out our webform and we’ll get back to you as soon as possible.

Get in touch.