Immediately report the lost card to Shell Go+ Customer Service at +632 8878-8888 within 24 hours to deactivate the card and prevent fraud. Shell is not accountable for the redemption of points on the account as a result of the member's failure to notify Shell of any irregularities via Shell Customer Service.
For more information, feel free to chat with our team using our Live Chat feature.
Live Chat operates from Monday to Friday: 8:00 am - 6:00 pm PHT excluding public holidays.
Click on the red "Help" button at the bottom right corner of the screen to launch Live Chat.
If you don't need help immediately, you can email us. We’ll get back to you as soon as we can.
For all queries related to Shell Service Stations, we are available:
Monday to Friday: 8:00AM to 5:00PM