For Rewards Catalogue items, members are required to check the reward item upon receipt. Items that are broken or are defective must not be accepted and should be surrendered back to the courier. If not, it will be considered as successfully delivered and closed.
If by any chance the reward item (specifically applicable for gadgets and appliances) will be defective and needed to be repaired, please submit a support ticket using our contact form so we can assist you further.
Contact Form link: https://oneshell.formstack.com/forms/en_ph_contact_us_about_shell_service_stations
Choose the following options in submitting a support ticket:
- Shell Go+ Rewards Program
- I want to report incorrect / incomplete / damaged / defective rewards item received