We are sorry to hear about your experience. To better assist you, we would like to review this matter further. Send us a ticket with your feedback, together with a copy of your receipt or any photos you may have.
Please submit a support ticket using our contact form so we can assist you further.
Contact Form link: https://oneshell.formstack.com/forms/en_ph_contact_us_about_shell_service_stations
Choose the following options in submitting a support ticket:
- Feedback and Issues
Please choose from the options below that best match your concern or feedback in the link provided.
- Missing Points / Points not Awarded
- Discount not Applied
- Incorrect / Unauthorized Points Redemption
- Report a health / safety / security incident
- Site Staff Related
- Report damage/s Incurred During Site Visit
- Bonus Points not Awarded