We’re sorry for the inconvenience. Please try the steps below:
Check the EVRO App - Ensure the charger you’re using does not appear as Unavailable or Incompatible in the EVRO Station Finder. The app provides real‑time charger status and compatibility details.
- Restart the Session
- End the charging session on the EVRO app (if any session is still active).
- Unplug your vehicle and plug it in again.
Scan the QR code and restart the charging session
- Verify Plug Connection - Make sure your vehicle’s CCS2-Type 2 connector is securely attached. For safety, adaptors are not allowed.
If you are still experiencing issues with the charger, please reach out via chat to our EVRO team for immediate assistance.