The use of another person's loyalty card or digital Shell Go+ account is not permitted to avoid fraudulent transactions. Only registered members or members whose cards are tagged to an account with validated personal information (name, mobile number, birthday, etc.) can be allowed to earn points. This applies for members with physical cards who are not yet registered to the program.
For more information, feel free to chat with our team using our Live Chat feature.
Live Chat operates from Monday to Friday: 8:00 am - 6:00 pm PHT excluding public holidays.
Click on the red "Help" button at the bottom right corner of the screen to launch Live Chat.
If you don't need help immediately, you can email us. We’ll get back to you as soon as we can.
For all queries related to Shell Service Stations, we are available:
Monday to Friday: 8:00AM to 5:00PM