Your feedback is important to us as it helps us to improve and ensure that we continuously offer you the best customer service possible.
Please follow the link below to our online survey.
You will be asked to provide the site id which can be found on your receipt.
The survey will take approximately 5 minutes to complete.
Start the survey If you would prefer to speak to someone regarding your recent visit to a Shell Service Station, please contact us via one of the methods below.
No matter what your question is, you can be assured that we’ll do our best to help you find the answer you’re looking for. Get in touch with a member of our team today.
For more information, feel free to chat with our team using our Live Chat feature.
Live Chat operates from Monday to Friday: 8:00 am - 6:00 pm PHT excluding public holidays.
Click on the red "Help" button at the bottom right corner of the screen to launch Live Chat.
If you don't need help immediately, you can email us. We’ll get back to you as soon as we can.
For all queries related to Shell Service Stations, we are available:
Monday to Friday: 8:00AM to 5:00PM
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